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Two-Factor Authentication

Two-factor authentication adds an additional verification step when users sign in to POSM Central.

When two-factor authentication is enabled for an organization, users sign in with their normal email address and password and then enter a verification code sent to their email address.

Enable Two-Factor Authentication

Two-factor authentication is enabled from User Settings.

  1. Open User Settings from the left navigation menu.
  2. Locate Organization Settings.
  3. Select Enable two-factor authentication for users in my organization (Recommended).
  4. Click Save.

Two-factor authentication enabled in Organization Settings

Organization-wide setting

Two-factor authentication applies to users in the organization when it is enabled.

Individual users do not enable two-factor authentication separately for their own accounts.

Sign In with Two-Factor Authentication

When two-factor authentication is enabled, begin by signing in normally.

Enter Your Login Information

  1. Open the POSM Central login page.
  2. Enter your Email.
  3. Enter your Password.
  4. Click Sign In.

POSM Central login

After your email and password are accepted, POSM Central displays the two-factor authentication screen.

Enter the Verification Code

POSM Central sends a verification code to the email address associated with your account.

POSM Central login code email

Return to POSM Central and enter the code from the email into the verification-code field.

Enter the POSM Central two-factor authentication code

After the correct code is entered, POSM Central completes the sign-in and takes you directly to Session Management.

Didn't Receive the Code?

If the verification email does not arrive:

  1. Verify that you are checking the email account associated with your POSM Central account.
  2. Check your Spam or Junk folder.
  3. Allow a short time for the email to arrive.
  4. Try signing in again to request another authentication code.

Check your account email

Two-factor authentication codes are sent to the email address associated with your POSM Central user account.

If you have trouble receiving or using a login code, POSM Support can help.

Disable Two-Factor Authentication

If two-factor authentication should no longer be required for the organization:

  1. Open User Settings.
  2. Locate Organization Settings.
  3. Clear Enable two-factor authentication for users in my organization (Recommended).
  4. Click Save.

Two-factor authentication setting

After the setting is disabled, users will no longer be required to complete the email verification step when signing in.

Organization-wide change

Disabling two-factor authentication affects users in the organization, not just the user making the change.

Sign-In Process

When two-factor authentication is enabled, the sign-in process is:

  1. Enter your Email and Password.
  2. Click Sign In.
  3. POSM Central sends a verification code to your email.
  4. Enter the verification code in POSM Central.
  5. POSM Central opens Session Management.