CUSTOMER SPOTLIGHT
Virginia Beach Crew Returns to POSM Software
Why Virginia Beach sewer inspection crews returned to POSM after trying another software platform.
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The Team
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A High-Demand Utility Operation
The City of Virginia Beach operates a busy sewer inspection program, with crews inspecting more than 22,000 feet of pipeline each month. Their work includes responding to SSO events, investigating laterals, and identifying problems such as root intrusion.
Why They Returned to POSM
After switching to another vendor through a low-bid contract, the crew encountered usability and support issues with the replacement system. Their previous experience with POSM's straightforward interface, responsive technical support, and reliable operation ultimately helped bring them back.
“We were happy as hell to return to POSM Software.”
Key POSM Advantages for Virginia Beach
- Straightforward operator interface
- Responsive U.S.-based tech support
- Compatibility with their crawler fleet
- Fast Session Management search tools
Advice From Their Crew
The Virginia Beach crew's experience reinforced the importance of looking beyond initial purchase price when evaluating inspection software. Ease of use, hardware compatibility, technical support, and the ability to keep crews productive can be just as important as the initial cost of the system.
