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About POSM Tech Support Team

POSM Software has a very talented tech support team committed to serving you. They stand ready to offer fast and dependable solutions to whatever question or issue is holding you up. Most of our customer service is handled over the phone or through our remote support application. We’ll listen to you and offer you specific, personalized answers. We built POSM on the strength of our outstanding products and our helpful customer service. Our investment in technology and support has resulted in phenomenal growth through the years through satisfied customers and positive word of mouth, and we’re very proud of that. For the vast majority of glitches, we leverage "same-day superior solutions" and will get you running again with minimum downtime.

POSM utilizes enhanced tech support protocols to better serve you. The next time you contact POSM tech support for computer assistance, the support tech has the option to forward your issue to our entire team, so we can bring the full power of our POSM diagnostic expertise and customer support to evaluate your issue fast.
READ MORE: A Closer Look: POSM Technical Support


The POSM Remote Support Application Is The Easiest Way To Start A Support Session

Download, install and run the program from the link below. Fill in the required fields, then press the Connect button.

For Quickest Assistance Simply Run the Remote Support App To Get Started

One Time Support Session

If you have obtained a PIN code, enter it here, then press Connect To Technician to start a remote support session. Run the application, or download then run the application to proceed. Once the sessions starts, press the Ok button to allow access to your system.

Enter your 6-digit PIN code:


If you are having issues logging onto remote support troubleshooting information can be found on LogMeIn's site (the service we use for desktop sharing).

Test Your Internet Speed Here

2 MB upload and download speed required for remote support.


We utilize LogMeIn Rescue for remote computer support.

  • Support sessions are protected with end-to-end 256-bit AES encryption
  • Soc 2 Compliant
Companies that also utilize LogMeIn Rescue: Geek Squad, GE, Canon, HP, 3M, Symantec, FujiXerox, IBM and Lenovo. Read more about LogMeIn's customers here.

PDF detailing LogMeIn Rescue's security architecture here.