SOFTWARE UPDATE
POSM Remote Support Button: Technical Support One Click Away
The Remote Support button on the main POSM menu makes it easy to connect directly with POSM Technical Support.
Support, Now One Click Away
Sometimes the smallest interface change can have a big impact. POSM includes a dedicated Remote Support button on the main menu, just above the blue Session Management button.
Instead of hunting for a desktop shortcut or visiting the website, users can launch a remote support session directly from within POSM.
How It Helps Your Crews
When an issue comes up in the field or office, speed matters. With the Remote Support button, operators can:
- Open the remote support queue from the main POSM screen.
- Share their system with POSM Tech Support in fewer steps.
- Get back to inspections more quickly.
It's a small change, but one that makes contacting support more convenient and less disruptive.
Using Remote Support in POSM
The Remote Support button is included in current POSM software. When assistance is needed, operators can launch the remote support tool directly from the main POSM menu and connect with the support team.
If you're running an older version of POSM and don't see the Remote Support button, contact POSM Technical Support. Our team can help verify your software version and available updates.
If your support subscription has lapsed, POSM can help you renew and then install the latest version.
Need Help or Want to See POSM?
Current POSM customers can visit our Technical Support page for assistance. If you're evaluating POSM for your inspection program, request a demo to see the software and discuss your workflow with our team.
