Technical Support Manager/Sales
Matt joined the POSM software tech support team in March, 2016. He loves the unique opportunity that POSM offers to share cutting-edge technology with his clients. “We are constantly tackling new and exciting challenges on the horizon. We are a lean, efficient group who relies on a teamwork approach made up of self-managed professionals to get the job done.”
Matt earned a Bachelor of Fine Arts in graphic arts from Ball State University and worked in publishing for 19 years before becoming part of the POSM team. In his free time, Matt enjoys fishing, hiking and building remote controlled cars.
John DeGray was hired July 31, 2020. He brought with him years of programming experience, including completing his junior and senior years of high school at an IT Cisco Networking Trade School. He also earned a certification for Adobe Dreamweaver, and had worked as a part-time IT Administrator for four years. He’d also worked with at-risk youth in a residential facility.
Given John’s background, he was a natural fit for our best-in-the-industry tech support team. “I love technology, whether it’s learning about your grandma’s new pacemaker or the rockets to Mars,” Soon John was trained up and assisting POSM customers get unstuck or better understand POSM’s software features. What he most enjoys in his day-to-day role is “it’s our job is to help our customers no matter what. If an issue is beyond one person’s ability, they can call on someone else in the team whose skills fall more in line with the issue. Between us, there’s nothing we can’t solve. It’s satisfying every time we get a customer ‘unstuck’ and back to work.”
Beyond their tech support excellence, John says he’s impressed with “How close our team is, how kind and appreciative everyone was when I joined, and how we appreciate the small things we do for each other in and out of the company.”
John enjoys traveling to other countries and experiencing their culture. He also builds computers and enjoys teaching others about various systems and how to fully utilize them.
Sage Dinse joined the ever-growing POSM Tech Support team in late June 2020. He brings with him eight years of customer service and management experience, six in the produce/groceries and two in the pets industry. He also entertained at events as a clown alter ego where he rode on a unicycle and juggled to the delight (and possible trauma) of local children.
His education includes an Associate of Science from Columbus State Community College.
POSM Tech Support Andrew Seidel and Sage are close friends. Andrew recommended Sage for the position. Sage was most interested in applying his customer support experience in a more technical area. Now a few months later, Sage says he most enjoys that “each and every call can completely challenge and change my understanding of how POSM works.”
When asked about his personal life and hobbies, Sage replied, “I have one dog, two cats, two tarantulas, a lizard, and a lovely girlfriend named Eden that keep me company in our home. I love everything outdoors, and spend the majority of my free time foraging for wild edible plants and mushrooms. If I can’t get outside, I like to make music with my modular synthesizer.”
Sales, West Coast and Latin America
David Hasenford joined the POSM in February 2020. He was recruited by Derek Johnson to join the sales team, and oversees the West Coast and Latin America territories.
He says he is motivated by “the desire to put the best tools in the industry in the hands of the people who need them, including our Latin American brothers and sisters. I recognized that POSM’s mission is to help people. Inspections and data management are tough and tedious work, but are vital to our environment and economy. If I can leverage our terrific products and our support team to make the client’s workday less stressful, more productive, and more satisfying, our company’s future will be very secure.”
David brings 15 years of business development and entrepreneurship in the US and Latin America. He earned a B.A. in Geography and Communication from Indiana University.
During his free time he enjoys surfing, skiing, sailing, working out, and, in David’s own words, “the manly pursuit of yoga.”
Brad Hudson joined the POSM sales team to oversee the Rocky Mountain region in June 2020. Brad was recruited directly by POSM Sales Manager Derek Johnson.
Brad earned a Bachelor of Arts in Communications and Business from the University of Arizona in 2004 while remaining cool under pressure (100 degree temperatures, anyone?). Shifting gears from Arizona to the Rocky Mountains of Denver, Brad used his 20-plus years in client relations to transition to account management and project coordination and fulfillment.
His ability to understand various businesses and their goals has made him an effective manager of many international projects, including work with the NBA. Brad and Derek Johnson worked together previously at RealGM.com, where they co-managed most International Basketball leagues and the NCAA. “I look forward to helping our clients operate more efficiently and economically through our everyday interactions.” Brad brings to POSM an innate talent for customer service and attentiveness: he understands the needs of our clients, actively solves their problems, and guides them through the next steps for success. We look forward to the growth he’ll bring to POSM Software and the value he’ll bring to our clients.
Brad is an avid sports fan; he enjoys his time in the snow, running hills, and spending time with his wife, son and two dogs.
It started as a couple of casual conversations with POSM Software co-founders Bob and Gene Katter. Soon, Derek Johnson decided he’d liked what he’d heard about the POSM product, and he especially liked its people. In March 2019, he jumped “into the deep end” of sales management, and is excited to help take POSM to the next level. “We are a tight-knit group that can make quick decisions and handle problems on the spot. This lack of bureaucracy makes it easy to prioritize customer satisfaction.”
Derek earned his Bachelor’s in Business Marketing from the University of Washington in 2000. He brings over 17 years of sales experience, including nine years with the NBA where he coordinates international basketball data to assist scouts with evaluating overseas talent. Derek continues his NBA responsibilities part-time.
Derek is an active athlete who loves sports. Not surprisingly, he played basketball in his college years. He also loves snowboarding and is a casual runner. “I’ve surfed nearly all the breaks in the US, as well as three other continents.
Bob co-founded the company that eventually became POSM Software in 2000 while at Purdue University earning his Bachelor’s of Science in Computer Technology and Networking. He continued to nurture POSM while employed at Caterpillar and for seven years as an engineer at RS Technical Services (now Subsite Electronics), where he worked with cameras, tractor development, and IT server administrators. He took the company full-time in 2009.
“I help people every day while creating something I enjoy,” said Bob. “I’ve traveled the world and worked with a lot of amazing people, all while providing for my family with something we built from scratch.”
Bob enjoys gaming, running, hiking, cycling (both the kind you pedal and the kind with a motor), inline skating, photography, and, of course, computing.
Gene "Cliff" Katter
Cliff started working for POSM back in 2001 as a contracted graphic artist. He joined the company full-time January 2011. “I’ve been an avid computer programmer and user since the ‘80s.” Cliff earned a BFA in painting from Ball State University.
Along with his freelancing endeavors, Cliff was a graphic designer for Galyan’s Sports and Outdoor in the early 2000s. After it closed, he worked for a GSW Worldwide, design agency that specializes in pharmaceutical advertising. Through the years, he transitioned into IT roles.
“We have a very down-to-Earth customer base. I especially like the challenge of supporting our software because it encompasses so many aspects of technology: databases, video and image creation, GIS, network storage and communications, cloud solutions, web development, mobile setups, workstations, printing, and hardware.”
Regis Josef “RJ” Leveriza
Regis Josef “RJ” Leverza was recruited by POSM Sales Manager Derek Johnson in March of 2020 to join the expanded sales team. RJ will help build and manage our Manila, Philippines-based tech support team, an expansion which will greatly enhance POSM’s tech support with extended territory and by expanded daily support hours.
RJ divides his time between several roles: he assists tech support by taking customer calls when needed; he also makes courtesy calls to customers who haven’t used POSM support for more than 6 months. He explained, “I ensure the product is working well for them and I also remind them that tech support is there whenever they need it.” He does all this while helping to create the Manila Tech Support Team. “POSM is a small group of really good people, everyone is easy to work with and very supportive,” RJ said. “POSM may be laid back, but we make sure to get the job done.”
His past experience includes 7 years support for financial institutions (including as a fraud analyst) and seven years as a Real GM international basketball consultant. RJ earned a Bachelor of Arts in Political Science from De La Salle University in Manila. He enjoys traveling, experiencing international culture and food, and playing video games. He follows various sports, including basketball, occasional European Soccer/Football, and he’s a fan of MMA.
Account Management/Human Resources
Megan joined POSM in March 2017, bringing with her over 10 years of managing various small businesses (restaurants, law) and a love of law science during a decade of apprenticeship under a successful local attorney. “I enjoy accounting because it requires logic and problem solving.” She earned a Bachelor's of Applied Sciences in Social/Community Services and a Master’s in Project Management From Northern Arizona University.
Her responsibilities at POSM include bookkeeping and financial management, and assuring the information given to the contracted CPA is accurate. “I also keep POSM compliant for our city customers across the U.S. Each city has its own red tape.” Megan has also drafted proposals and contract bids, and she handles payroll for the entire company. “Multi-tasking is one of my super powers.” Her entrepreneurial husband, Buck, owns an ice cream business with two locations, and is beginning a food truck business. They are raising their three children: Alex, age 15, Sam, age 3, and Nathan, 6-months. “I home-school my kids, so I appreciate the flexible environment POSM offers.” Megan loves the people at POSM. “I had Sam only two months after I began working for POSM, and they sent me the prettiest flowers to the hospital. It speaks volumes when a company takes interest in its employees."
When indoors, Megan enjoys reading, journaling, and playing piano and chess. Her outdoor activities include kayaking, hiking, and spending time near the ocean.
Socrates Palma joined POSM’s growing West Coast Tech Support team in the summer of 2020.
He brings with him considerable engineering credentials, including: a degree (equivalent of a Bachelor of Science) in Computer Engineering from the Universidad Nacional de Ingeniería, Managua Nicaragua; he’s a Microsoft Certified Systems Engineer, and a VMware Certified Professional DataCenter Virtualization and Desktop Virtualization Engineer.
His experience in IT tech support goes back to 1994, and includes Microsoft Windows Server support and VMware Virtualization support, plus ten years in Switzerland. He’s filled various roles, including technical support level 1, 2 and 3, a systems programmer, a Servers Administrator. He’s worked on Windows Server 2000, 2003, 2008, 2008 R2, 2012R2,2016 as well as the Installation and Maintenance of Datacenter Virtual Infrastructures VSPhere 5.x - 6.x, and Desktop Virtual Infrastructures Horizon 7.
In his Tech Support role with POSM, Socrates works directly with customers while they’re on site (usually in the truck) and helps them get their issue resolved as fast as possible so they can return to completing their inspection. He’s excited to be part of a growing American company.
When he’s not making POSM’s clients happy,. Socrates enjoys following the Ultimate Fighting Championship and Formula 1 Racing.
Octavio Pereira is no stranger to infrastructure development. His previous experience includes working with the Inter-American Development Bank in Central America on the United Nations Development goals for Universal Access to Energy. “In the last five years, I worked on regional and rational energy development plans in Central America. I specialized in geostatistical analysis, reviewing and designing national electrification programs to ensure universal access.”
Octavio joined the POSM team in July 2020. “I love to work in GIS and be a part of an international growing firm that challenges my professional skills.” Octavio quickly became adept at the MapReader/GIS functions of our software, and he quickly established himself as one of our experts. “POSM is like a family, you feel supported from the beginning.
“My daily routine includes assisting customers with resolving GIS problems; sessions for clients to upgrade to POSM Server with GIS; answering questions via video call about POSM GIS benefits; demo-ing GIS issues inside ArcMap/ ArcGIS Pro; sessions to implement connection between POSM, SQL Server and ArcMap/ ArcGIS; creating sewer system POSM Map Readers in esri ArcMap or ArcGIS Pro; and creating sewer maps from scratch to help clients upgrade to 2-way GIS.”
His past experience proved a huge advantage in his new role. “A sewer system map and an electrical system map look the same. Lampposts could be manholes and pipelines could be electricity lines. The only difference is one transports water and the other electricity.”
Octavio earned a BS in Economics and Finance from Thomas More University. His hobbies include fishing, kayaking, reading and playing soccer.
Alex Roberts joined POSM Software's tech support in October 2019. Alex brings five years of previous experience in the IT field, making him a perfect fit to enhance POSM's talented team of experts.
Alex graduated from Kent State University with a Bachelor of Science in Electronic Media Production and a focus in video recording/editing. He joined the POSM Software team after working IT for PCM and IgnitionOne.
He loves talking about classic rock and arcade games, so don’t get him started if you know what’s best.
S. Andrew Seidel
Technical Support Manager/Hardware Specialist
Andrew joined the POSM support team in 2016. He served four years in the United States Air Force, stationed mostly in Japan, where he maintained and repaired fighter jets. He also worked five years at Franklin County Metro Parks performing park and vehicle maintenance, and one year at Champion Cleaning, where he repaired sewer inspection equipment and all things computer-related.
"Bob and Cliff [Katter] are the kindest, fairest bosses I’ve ever had. I feel as though my efforts directly affect the company.” In his free time, he enjoys making music, skateboarding, riding his motorcycle, and fly fishing.
Bob "CopyBob" Sullivan
CopyBob's marketing and advertising experience goes back to 1998; his content expertise includes retail, technology, insurance, and business success stories, across a variety of platforms.
Way back in the early 2000s, Cliff Katter and CopyBob were marketing co-workers in the ad department of a retail sporting goods store. After the company folded and the fat cats took all the profits, they were both kicked to the curb. In August 2017, Cliff invited CopyBob to help POSM Software enhance its marketing platform. CopyBob helped rebuild the website, then helped grow the social media platform. "The sky's the limit on POSM's potential and my personal growth as a marketer."
CopyBob drinks coffee from a Little Mermaid mug and is man enough to admit it.
M-E Accounting and Tax Services, Inc
Motaz Elkhuly entered the accounting and bookkeeping profession in 1992; he founded M-E Accounting and Tax Services in Central Florida in 2006. “My main goal in life is helping others achieve financial success.”
M-E Accounting and Tax Services assists individuals, small business owners, and managers. Services include but are not limited to: accounting, bookkeeping, business planning, tax preparation, and payroll. Motaz and his staff work hard to save their clients time and money.
He’s managed POSM Software’s account since December 2015. “Working with the POSM team, Bob, Gene Clifford, Phil and Megan, is a challenge, but fun. They always try to make my job easier as I strive to serve them to the best of my ability.” Learn more about M-E Accounting by clicking here.