Frankfort, KY Sewer Dep't L to R: Matt Tate, Melanie Hockensmith, Tim Puckett, Scotty Manns, and Jonathan Parker
POSM Spotlight: Jonathan Parker of Frankfort, KY Sewer Department
City of Frankfort, KY Sewer Department
Jonathan Parker joined the City of Frankfort water and sewer department in 2008. Frankfort, Kentucky’s state capital, lays over 15 square miles, and is bisected by the Kentucky River. A population of over 25,000 people call it home. Frankfort Sewer Department’s camera truck fleet consists of two trucks, with Jonathan serving as the department’s primary IT support. The department relies heavily on outside contractors to help diagnose and repair its wastewater infrastructure.
POSM Spotlight: Jason Holmes of Eco Infrastructure Solutions
When Jason Holmes of Eco Infrastructure Solutions (EIS) of Whitestown, Indiana, first used POSM Software eight years ago, their tech support was the first thing that impressed him, and he still considers their customer service their key competitive advantage. “Other companies would leave me waiting as long as three weeks before I could get help. Typically, I’d submit an issue to a sales person, and I had to wait for them to check in with me maybe several days later! POSM Software has dedicated phone and online tech support (staffed Mon-Fri 9 a.m.-6 p.m. EST).
A Closer Look: POSM Technical Support
S. Andrew Seidel, Tech Support and V.P. of Electronic Hardware
The purchase of POSM Software includes a one-year contract of technical support service. At the end of the year, you are not required to renew your support. Accordingly, we are not obligated to service customers once their service contract has expired. But don't worry.
Customers can renew their technical support contract at any time by calling us at 859-274-0041.
But why do we charge an annual fee for our technical support? Let's take "A Closer Look".
POSM's Got Em: Hansen / Neztek Editor
POSM’s Got ‘Em are short articles that take a closer look at our array of products and features. Maybe you’ll find new solutions to old problems you didn’t know we addressed. In this article, we take a closer look at POSM’s Hanson / Neztek Manager built into the software you’re already using.
How to Import a Hansen / Neztek Session
The Neztek Data Exchange Utility (Created by Neztek Systems Limited) is a long-established piece of “middlewear” still used by many city planning engineering companies. It helps city organizations track nearly all aspects of city management (such as for assigning work orders and billing contractors). The program plays a key role in managing (among many other things) fire stations, libraries, and of course, water and sewer infrastructure. Among its many functions, the program catalogs and analyzes Closed Circuit TV inspections such as those taken by crawlers to investigate damaged water and sewer lines.
POSM's Got Em: Servers
POSM’s Got ‘Em are short articles that take a closer look at our array of products. Maybe you’ll find new solutions to old problems you didn’t know we addressed. In this article, we take a closer look at POSM’s Server options.
Two NEW Hosting options detailed below:
POSM Cloud is one of our newest hosting products. As the name implies, Cloud is a server hosting option stored in the cloud that offers “virtually” everything you need in a server. What are the advantages of having your server offsite?
- You can run your server on older computers or netbooks with low internal storage capacity, an economic option.
- Your information is automatically backed up, offsite on the most secure servers technology offers.
- A simple-to-use interface your users will learn fast.
Bottom line: A great choice for companies that want a reliable, high security server with a minimal investment in disc space or hardware.
Cloud is a server hosting option stored in the cloud that offers “virtually” everything you need in a server.
POSM 10X Compatible with NASSCO Version 7 Templates
Great news! POSM, the simplest, most robust inspection technology to come down the pipe, has launched POSM 10X, its latest software upgrade. POSM 10X is now live and ready for you to update.
POSM Software has launched into 2018 with a lot of exciting changes and news!
Get WWETT with POSM Feb 21-24!
POSM Software returns to the annual WWETT Show at the Indianapolis Convention Center Feb 21-24, booth number 6614. So whether you want to learn more about POSM 10X, our array of new releases or just introduce yourself, come on by!
POSM Crossbore Tools Emphasize Safety, Accuracy, and Accountability
Crossbores are the point at which an existing underground utility or underground structure intersects with a second utility, resulting in direct contact between the pipes in such a way that compromises the integrity of either.
Sync Restore (TBC) Box Enhances Video and Overlay Text Quality
In an ideal world, all pipe crawlers would have hi-def digital cameras that offer a crystal clear picture and a sharp, easy-to-read text overlay in the live feed of each inspection. Unfortunately, we don’t live in an ideal world, and even more unfortunately, many users don’t even know that the cameras on most crawlers are...let’s say “insufficient”... when it comes to providing a clear, optimal output image. Worst, most owners simply put up with the distortion, thinking the blurry, grainy low-res image is the best that their equipment offers.