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West Coast Technical Support
Socrates Palma joined POSM’s growing West Coast Tech Support team in the summer of 2020.
He brings with him considerable engineering credentials, including: a degree (equivalent of a Bachelor of Science) in Computer Engineering from the Universidad Nacional de Ingeniería, Managua Nicaragua; he’s a Microsoft Certified Systems Engineer, and a VMware Certified Professional DataCenter Virtualization and Desktop Virtualization Engineer.
His experience in IT tech support goes back to 1994, and includes Microsoft Windows Server support and VMware Virtualization support, plus ten years in Switzerland. He’s filled various roles, including technical support level 1, 2 and 3, a systems programmer, a Servers Administrator. He’s worked on Windows Server 2000, 2003, 2008, 2008 R2, 2012R2,2016 as well as the Installation and Maintenance of Datacenter Virtual Infrastructures VSPhere 5.x - 6.x, and Desktop Virtual Infrastructures Horizon 7.
In his Tech Support role with POSM, Socrates works directly with customers while they’re on site (usually in the truck) and helps them get their issue resolved as fast as possible so they can return to completing their inspection. He’s excited to be part of a growing American company.
When he’s not making POSM’s clients happy,. Socrates enjoys following the Ultimate Fighting Championship and Formula 1 Racing.
To review all the stories of our awesome POSM Software team, click here to go to our staff page.