PipeCheck Founder Credits POSM's "Beyond Out-of-the Box" Service
Brian Gipson started PipeCheck, LLC in Bowling Green, KY, in 2009 with Rausch inspection equipment and POSM Software. He’s never thought twice about that decision. He chose Rausch for the superior performance and laser profiling capabilities vital to his work, and POSM because “Bob [Katter, founder of POSM] had done the important research with Rausch, and he was the only one who offered a fully integrated package that worked seamlessly with it.”
Tele-VAC Technicians Use POSM Templates
Tele-Vac Environmental is a leading pipeline maintenance company operating in the Midwest; its engineers specialize in television inspection, hydro-jet cleaning, hydro-excavating, CIP Pipe Patch for repairing sewer pipes, sewer testing and grouting. It services some of the largest and oldest pipeline systems in America. Tele-Vac was founded in 1991 in Mason, OH (20 miles north of Cincinnati).
Under the leadership of President Larry McCauley and Vice President Joe McCauley, Tele-Vac recently opened three satellite offices in Columbus, OH, Birmingham, AL, and Pompano Beach, FL. Tele-Vac works closely with NASSCO to help develop technical standards for the industry, including guidelines for identifying and repairing crossbores.
POSM works closely with Tele-Vac to “help us create a unique template for each company."
Co-project managers Mary Barron and Peter Kellum (pictured above) work closely together to oversee projects from the Mason (Home) Office. Together they have nearly 60 years experience in the industry and 23 years with the company. Their teams of engineers operate IBAK, Rausch and RS Technical/Subsite inspection equipment, which all run POSM Software for their inspections. Tele-Vac maintains over 20 active POSM operating licenses.
Florida Maintenance: POSM Top Software on the Market
The City of Tallahassee’s Pipeline Maintenance and repair crews use Envirosight inspection equipment with POSM Software. “In our experience, this pairing of outstanding equipment and software is the best solution to our needs and ensures we maintain the system most effectively. It’s that simple,” said Anthony Moore, the city’s Maintenance Construction Chief. “They work very well together, and we have no compatibility issues.”
Frankfort, KY Sewer Dep't L to R: Matt Tate, Melanie Hockensmith, Tim Puckett, Scotty Manns, and Jonathan Parker
POSM Spotlight: Jonathan Parker of Frankfort, KY Sewer Department
City of Frankfort, KY Sewer Department
Jonathan Parker joined the City of Frankfort water and sewer department in 2008. Frankfort, Kentucky’s state capital, lays over 15 square miles, and is bisected by the Kentucky River. A population of over 25,000 people call it home. Frankfort Sewer Department’s camera truck fleet consists of two trucks, with Jonathan serving as the department’s primary IT support. The department relies heavily on outside contractors to help diagnose and repair its wastewater infrastructure.
POSM Spotlight: Jason Holmes of Eco-Infrastructure Solutions
When Jason Holmes of Eco Infrastructure Solutions (EIS) of Whitestown, Indiana, first used POSM Software eight years ago, their tech support was the first thing that impressed him, and he still considers their customer service their key competitive advantage. “Other companies would leave me waiting as long as three weeks before I could get help. Typically, I’d submit an issue to a sales person, and I had to wait for them to check in with me maybe several days later! POSM Software has dedicated phone and online tech support (staffed Mon-Fri 9 a.m.-6 p.m. EST).
A Closer Look: POSM Technical Support
S. Andrew Seidel, Tech Support and V.P. of Electronic Hardware
The purchase of POSM Software includes a one-year contract of technical support service. At the end of the year, you are not required to renew your support. Accordingly, we are not obligated to service customers once their service contract has expired. But don't worry.
Customers can renew their technical support contract at any time by calling us at 859-274-0041.
But why do we charge an annual fee for our technical support? Let's take A Closer Look.
POSM's Got Em: Hansen / Neztek Editor
POSM’s Got ‘Em are short articles that take a closer look at our array of products and features. Maybe you’ll find new solutions to old problems you didn’t know we addressed. In this article, we take a closer look at POSM’s Hanson / Neztek Manager built into the software you’re already using.
How to Import a Hansen / Neztek Session
The Neztek Data Exchange Utility (Created by Neztek Systems Limited) is a long-established piece of “middlewear” still used by many city planning engineering companies. It helps city organizations track nearly all aspects of city management (such as for assigning work orders and billing contractors). The program plays a key role in managing (among many other things) fire stations, libraries, and of course, water and sewer infrastructure. Among its many functions, the program catalogs and analyzes Closed Circuit TV inspections such as those taken by crawlers to investigate damaged water and sewer lines.
POSM's Got Em: Servers
POSM’s Got ‘Em are short articles that take a closer look at our array of products. Maybe you’ll find new solutions to old problems you didn’t know we addressed. In this article, we take a closer look at POSM’s Server options.
Two NEW Hosting options detailed below:
POSM Cloud is one of our newest hosting products. As the name implies, Cloud is a server hosting option stored in the cloud that offers “virtually” everything you need in a server. What are the advantages of having your server offsite?
- You can run your server on older computers or netbooks with low internal storage capacity, an economic option.
- Your information is automatically backed up, offsite on the most secure servers technology offers.
- A simple-to-use interface your users will learn fast.
Bottom line: A great choice for companies that want a reliable, high security server with a minimal investment in disc space or hardware.
Cloud is a server hosting option stored in the cloud that offers “virtually” everything you need in a server.
18 Months Later
The POSM team settled into our "new" support offices a year and a half ago! As this newsletter proves, we've experienced incredible growth. It's been our pleasure to serve you from our Accounts Receivable and Support Branch at:
POSM Software LLC
4925 Sharon Hill Drive
Columbus, OH 43235