POSM Spotlight: Jason Holmes of Eco-Infrastructure Solutions
When Jason Holmes of Eco Infrastructure Solutions (EIS) of Whitestown, Indiana, first used POSM Software eight years ago, their tech support was the first thing that impressed him, and he still considers their customer service their key competitive advantage. “Other companies would leave me waiting as long as three weeks before I could get help. Typically, I’d submit an issue to a sales person, and I had to wait for them to check in with me maybe several days later! POSM Software has dedicated phone and online tech support (staffed Mon-Fri 9 a.m.-6 p.m. EST).
A Closer Look: POSM Technical Support
S. Andrew Seidel, Tech Support and V.P. of Electronic Hardware
The purchase of POSM Software includes a one-year contract of technical support service. At the end of the year, you are not required to renew your support. Accordingly, we are not obligated to service customers once their service contract has expired. But don't worry.
Customers can renew their technical support contract at any time by calling us at 859-274-0041.
But why do we charge an annual fee for our technical support? Let's take A Closer Look.
POSM's Got Em: Hansen / Neztek Editor
POSM’s Got ‘Em are short articles that take a closer look at our array of products and features. Maybe you’ll find new solutions to old problems you didn’t know we addressed. In this article, we take a closer look at POSM’s Hanson / Neztek Manager built into the software you’re already using.
How to Import a Hansen / Neztek Session
The Neztek Data Exchange Utility (Created by Neztek Systems Limited) is a long-established piece of “middlewear” still used by many city planning engineering companies. It helps city organizations track nearly all aspects of city management (such as for assigning work orders and billing contractors). The program plays a key role in managing (among many other things) fire stations, libraries, and of course, water and sewer infrastructure. Among its many functions, the program catalogs and analyzes Closed Circuit TV inspections such as those taken by crawlers to investigate damaged water and sewer lines.
POSM's Got Em: Servers
POSM’s Got ‘Em are short articles that take a closer look at our array of products. Maybe you’ll find new solutions to old problems you didn’t know we addressed. In this article, we take a closer look at POSM’s Server options.
Two NEW Hosting options detailed below:
POSM Cloud is one of our newest hosting products. As the name implies, Cloud is a server hosting option stored in the cloud that offers “virtually” everything you need in a server. What are the advantages of having your server offsite?
- You can run your server on older computers or netbooks with low internal storage capacity, an economic option.
- Your information is automatically backed up, offsite on the most secure servers technology offers.
- A simple-to-use interface your users will learn fast.
Bottom line: A great choice for companies that want a reliable, high security server with a minimal investment in disc space or hardware.
Cloud is a server hosting option stored in the cloud that offers “virtually” everything you need in a server.
18 Months Later
The POSM team settled into our "new" support offices a year and a half ago! As this newsletter proves, we've experienced incredible growth. It's been our pleasure to serve you from our Accounts Receivable and Support Branch at:
POSM Software LLC
4925 Sharon Hill Drive
Columbus, OH 43235
Tech Support Enhancement
POSM now utilizes enhanced technical support protocols to better serve you. The next time you contact POSM technical support for computer assistance, the support technician has the option to forward your issue to our entire team, so we can bring the full power of our POSM diagnostic expertise and customer support to evaluate your issue fast. For the vast majority of glitches, we leverage "same-day superior solutions" and will get you running again with minimum downtime.
New Employee Spotlight
Technical Support Engineer
John joined POSM from Robert Half Technologies in August 2017, having worked as a temporary associate on the POSM Team since April 2017.
Renew and Upgrade with Paypal
We offer Paypal as an option to pay for your service contract, simplify your subscription update, or pay for a hardware order. It's easy to use, and you don't even need a Paypal account-simply pick the "guest" option. Click here to access our Payment screen.
A custom-built complete POSM Server delivered to your doorstep so you can keep your security in-house. POSM now makes complete Windows-based servers made to order. Our hardware arrives ready to go, you just hook up your components, contact us to unlock, and you're off and running! (If you're new to the software, we'll get you trained up.) Now POSM makes it easier than ever for you to maintain total control of your security, firewalls, and backups, because there's no one you trust more than yourself.