POSM Software Forms Spanish Speaking Tech Support Team

In spite of the many complications inherent for everyone in the year 2020, POSM set ambitious plans in motion to expand the quality, availability and offerings of its tech support. Our goals included:

  • Create and build a quality Spanish language tech support team to address the needs of our growing Latin American clients.
  • Expanded tech support hours to better assist the west coast and to help with those inspections that run into the early evening.
  • Improve coverage of high-level tech support, such as GIS services and database integration.
Read more: Latin Support

NEW POSM SOFTWARE MAILING ADDRESS


WE’VE MOVED! POSM Software’s payment mailing address has changed. Effective immediately, if you pay your invoice by check, send to:

POSM Software
2145 Millsboro Road
Mansfield, OH 44906

Continue to make checks payable to POSM Software. Please note this change in your records. If your payment is already in the mail, rest assured your check will be forwarded to us.

We are updating our W-9 with the new address. It will be available on our website and upon request.

OTHER PAYMENT OPTIONS

If you prefer to submit a payments by PayPal, click here and scroll to the bottom of the webpage to begin.

To request a one-time direct bank account withdrawal, email Account Manager Megan O'Neal directly with your request at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Thank you for your attention to this matter. We look forward to continuing to serve you.


New Hire Spotlight

Socrates Palma

West Coast Technical Support
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Socrates Palma joined POSM’s growing West Coast Tech Support team in the summer of 2020.

He brings with him considerable engineering credentials, including: a degree (equivalent of a Bachelor of Science) in Computer Engineering from the Universidad Nacional de Ingeniería, Managua Nicaragua; he’s a Microsoft Certified Systems Engineer, and a VMware Certified Professional DataCenter Virtualization and Desktop Virtualization Engineer.

Read more: NEW HIRE Socrates Palma

POSM Software Sage Dinse
New Hire Spotlight

Sage Dinse
POSM Tech Support
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Sage Dinse joined the ever-growing POSM Tech Support team in late June 2020. He brings with him eight years of customer service and management experience, six in the produce/groceries and two in the pets industry. He also entertained at events as a clown alter ego where he rode on a unicycle and juggled to the delight (and possible trauma) of local children.

Sage Dinse Clown

His education includes an Associate of Science from Columbus State Community College.

Read more: NEW HIRE Sage Dinse

 

New Hire Spotlight

Octavio Pereira

West Coast Tech Support/GIS Specialist
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Octavio Pereira is no stranger to infrastructure development. His previous experience includes working with the Inter-American Development Bank in Central America on the United Nations Development goals for Universal Access to Energy. “In the last five years, I worked on regional and rational energy development plans in Central America. I specialized in geostatistical analysis, reviewing and designing national electrification programs to ensure universal access.”

Octavio joined the POSM team in July 2020. “I love to work in GIS and be a part of an international growing firm that challenges my professional skills.” Octavio quickly became adept at the MapReader/GIS functions of our software, and he quickly established himself as one of our experts. “POSM is like a family, you feel supported from the beginning.

Read more: NEW HIRE Octavio Pereira

POSM a Vital Partner in Hydromax USA's Coast-to-Coast Success


Established in 2003, Hydromax USA (HUSA) specializes in detailed, thorough investigations to report on the condition of water and waste pipe infrastructure from coast to coast across the United States.

Hydromax USA is ESRI Silver Partner

Gabe Stewart of HUSA explained how POSM Software is a valuable partner to the company. Gabe joined HUSA as a data analyst in 2006. Now a Data Analyst Manager, he witnesses firsthand how HUSA and POSM Software work together to provide the detailed, accurate services their clients have come to expect.

HUSA Staff Thomas Riner and Jamie Bougher

HUSA Analysts Thomas Riner (seated) and Jamie Bougher (standing)

POSM’s NASSCO-certified compatibility is a big reason HUSA uses POSM Pro on their large fleet of field data collection trucks with POSM Server for inspection analysis and library storage.. HUSA’s engineers operate a mixed group of inspection robots manufactured by CUES and Rausch, but POSM keeps everything speaking the same language.  “The crews collect the [closed-circuit TV inspection] data and send it to our office. A data analyst reviews the information. We store all our inspection data in POSM.” Gabe explained that being NASSCO-certified “makes POSM  inter-operative with other platforms, so the inspection data is ‘software agnostic.” We can all share a singular format that will run on any NASSCO-Certified software.”

Read more: POSM Spotlight Hydromax HUSA

Announcing POSM Lite / Video Encoder Contractor Deal

20% OFF

POSM Software has packaged our popular POSM Lite software with a USB Video Encoder (AKA the “Sensoray”), an ideal software/hardware pairing for plumbers and other small businesses that provide pipeline inspections.

POSM Lite is a streamlined version of our software, specially streamlined for contractors with all the functionality needed for thorough inspections that don’t utilize NASSCO templates. Lite is a cost-effective option that gets you up and running with minimal setup and keeps things simple while offering a fast and thorough survey.

Read more: Lite Sensoray Deal

POSM Spotlight: Jason Holmes of Eco Infrastructure Solutions


ECO Infrastructure Solutions LogoWhen Jason Holmes of Eco Infrastructure Solutions (EIS) of Whitestown, Indiana, first used POSM Software eight years ago, their tech support was the first thing that impressed him, and he still considers their customer service their key competitive advantage.
“Other companies would leave me waiting as long as
three weeks before I could get help. Typically, I’d submit an issue to a sales person, and I had to wait for them to check in with me maybe several days later! POSM Software has dedicated phone and online tech support (staffed Mon-Fri 9 a.m.-6 p.m. EST).

Read more: Eco Infrastructure Solutions

 

New Hire Spotlight

Cindy Ella Salvosa

Tech Support for Asia Pacific

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Cindy Ella Salvosa was recruited by R.J. Leveriza on June 1, 2020, to join the Asia Pacific tech support team which started in March and is based in Manilla, Philippines. In addition to expanding POSM’s tech support territory, the Manila team covers “after hours” calls for the United States. Cindy brings with her ten years in Business Process Outsourcing (BPO), primarily in the healthcare industry, including claims analysis. She also trains new hires.

“This is a new industry for me, but RJ introduced me to POSM and its company’s vision. POSM has a forward-looking vision and long-term goals. The Manila office is a part of that vision.” Cindy gets great satisfaction helping customers solve their problems, and she loves the flexibility of her hours. “I like the staff. We work together virtually, but we are one team. They’re cool and it’s clear we all enjoy what we do.”

Cindy graduated from Polytechnic University of the Philippines where she earned a Bachelor of Science in Business Administration. She enjoys her free time. “I love movies, ice cream, the beach, and theme parks. I also love to travel.” She collects stuffed panda bears.

To review all the stories of our awesome POSM Software team, click here to go to our staff page.